ThumbCue legal

Privacy Policy

This policy explains the information ThumbCue handles when you visit thumbcue.com or use the product.

Last updated: 2026-08-29

Who operates ThumbCue

ThumbCue is independently built and operated under the ThumbCue name. The operator is responsible for the personal information handled through the product and support channels.

Information we collect

We collect information you choose to provide, including your name, email address, YouTube channel and video links, scripts, creative notes, feedback, and support messages.

Stripe processes payment-card details. ThumbCue receives transaction identifiers, payment status, amount, currency, and the checkout email, but does not receive or store your full card number.

Our hosting and security systems may process technical data such as IP address, browser type, timestamps, requested pages, error logs, and essential cookie or session identifiers.

How we use information

• Provide the self-service generation and export workflow.
• Process payments, refunds, disputes, and required records.
• Communicate about an account, subscription, or support request.
• Secure, troubleshoot, and improve ThumbCue.
• Comply with applicable law and enforce our agreements.

We do not sell personal information or use submitted private materials to train public AI models.

Service providers

We disclose only what is reasonably necessary to providers that help run ThumbCue, such as Stripe for payments, Cloudflare for hosting and security, our database and storage providers, and an email provider. They process information under their own terms and data-protection commitments.

AI processing

ThumbCue uses AI service providers to analyze source material and create title and thumbnail directions. Outputs are not manually reviewed before delivery. Do not submit secrets or personal data that are unnecessary for the creative task.

Retention

We keep order and payment records as long as reasonably needed for accounting, fraud prevention, disputes, and legal obligations. Project materials remain available while needed to provide your account and are deleted or de-identified after account deletion, subject to backups and legal retention needs. Routine application logs are normally retained for up to 30 days.

Security and transfers

We use reasonable technical and organizational safeguards, including restricted administrative access and private intake links. No online system can guarantee absolute security. Providers may process data in countries other than yours, subject to available contractual or legal safeguards.

Your choices and rights

Depending on where you live, you may ask to access, correct, delete, or export personal information, or object to certain processing. We may need to verify your identity and may retain information when legally required.

Children

ThumbCue is not directed to children under 18, and we do not knowingly collect their personal information.

Changes and contact

We may update this policy and will post the new date here. Questions or privacy requests can be sent to privacy@thumbcue.com.