ThumbCue legal

Refund Policy

This policy explains refunds for one-time project purchases and subscriptions, plus subscription cancellation.

Last updated: 2026-09-05

First subscription payment

You may request a full refund within seven calendar days of your first subscription payment if you have not used any project allowance added by that payment. Starting AI package generation for a paid project counts as use; creating an ungenerated draft does not.

One-time project purchases

You may request a full refund within seven calendar days of a one-time project purchase if the project allowance added by that payment has not been used. Starting AI package generation for the paid project counts as use; creating an ungenerated draft does not. A one-time project purchase does not renew automatically. This does not limit any refund rights required by applicable law.

Renewals

Subscription renewals are normally non-refundable because each successful renewal adds the plan allowance to your account, subject to the rollover balance described in the Terms of Service. This does not limit any refund rights required by applicable law.

Cancellation

You can cancel future renewal at any time from account billing. You will retain access through the current paid period, and your remaining project balance stays available under the applicable rollover policy. Cancellation alone does not create a refund for the current period.

Duplicate charges and product failure

Contact us if you see a duplicate charge or a material product failure prevents use of the paid service. We will investigate account and payment records and correct or refund an eligible charge.

How to request a refund

Email support@thumbcue.com from the checkout email. Include the approximate payment date and reason. Approved refunds return to the original payment method through Stripe. Your bank determines when the funds appear.